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Know Your Rights Before You Play

Access to kpko depends on your local law and whether your region is eligible — read these terms before opening an account. Our legal framework sets out what we owe you, what you agree to, and how disputes are handled.

Account EligibilityWallet TermsJurisdiction NoticeUser RightsContact Paths
kpko Know Your Rights Before You Play
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Data Retention

We keep account and transaction records for as long as required by applicable law. You can request a summary of what we hold by contacting support through your logged-in account.

Cookie Use

Cookies on kpko track session state and payment flow — including bKash and Nagad redirect steps — so your deposit does not drop mid-process. You can manage cookie preferences in your browser.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, lock your account immediately from the security settings page.

Data Change Requests

To update, correct, or request deletion of your personal data, submit a written request via the Help Centre. We process verified requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us on Legal Matters

Team online

Live Chat

Open the chat widget from any page on kpko to raise a legal query, account dispute, or eligibility question directly with our support team.

Email Support

Send detailed legal requests or account-closure notices to our support email. We aim to respond within one business day for documented legal queries.

Account Help Centre

Log into your account and navigate to Help to submit a formal request about terms, data, or wallet disputes tied to bKash, Nagad, or Rocket.

Common Legal Questions from Our Users

These are the questions we get most often about account rights, data, and eligibility. If yours is not here, reach us through live chat or the Help Centre.

Access depends on your local law and whether your region is eligible. We do not make legal determinations on your behalf — check whether online gaming is permitted where you are before opening an account.

If your account is suspended, any confirmed wallet balance is held and reviewed. Contact support with your bKash or Nagad transaction reference and we will trace the deposit and advise on next steps.

Log into your account, go to the Help Centre, and submit a data request. We will verify your identity and provide a summary of the data we hold within the legally required timeframe.

Yes. Submit a written deletion request through the Help Centre. We will process it in line with applicable law — some records may be retained for the period required by financial or legal obligations.

The governing law is stated in the full terms document accessible from your account. Availability and enforceability depend on your local jurisdiction — these terms do not override local law.

We post an updated version on this page with a revised date. If you continue using your account after that date, you accept the new terms. Check this page periodically if you want to stay current.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.